At the 112 Catalonia Emergency Call Service and Management Centre we have implemented two applications for smartphones with a view to facilitating access to the 112 Catalonia emergency telephone line. With this system, we guarantee the universal access of all individuals, whatever their situation, to fundamental services such as emergencies.
The first application, presented in 2013, allows the deaf to communicate using the 112 emergency line through pictograms, videos in sign language in Catalan and Spanish, and a geolocation service.
The application operates through three pictograms that correspond to the three most common reasons for calls to 112: medical emergencies, police emergencies and those related to firefighters and extinguishing fires. When the user has selected the appropriate option, they can choose various situations, for example abuse, assaults, suicides, accidents, fires or illnesses, etc. With this application we improve the independence of the deaf, who can now collaborate with their fellow citizens.
You can request this service from the Federation of the Deaf of Catalonia (FESOCA, in its Catalan acronym) through its website, since the entity is in charge of distributing and channelling the tool to the 32 member associations, from the Provincial Association of Individuals with Laryngectomies of Lleida through its website, and from the Catalan Federation of Associations of Parents and Deaf Persons (ACAPPS, in its Catalan acronym) through the email address: firstname.lastname@example.org.
The new application for smartphones, presented in 2014, is for foreigners who visit Catalonia and do not speak any of the languages for which there is a 112 service (Catalan, Spanish, English, French and German). This app also allows them, as with the app for the deaf, to communicate with the emergency line through pictograms and a geolocation service in their language.
With this application, they can select the emergency from a list of pictograms and a geolocation service in their language (the following languages are available in this first version: English, Arabic, Italian, Japanese, Polish, Russian, Turkish and Chinese. For the other languages, the application will be in English).
Tourists who wish to use this service can request it in all of the hotels in Catalonia or request information from the Hoteliers Association of Barcelona.