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Frequently asked questions

When should I call 112?

You can call 112 in emergency situations that require the immediate assistance of firefighters, the police or healthcare professionals.
If in doubt, you should always call 112

When should I NOT call 112?

112 is not a game, it is an emergency phone line. You should never call to request information. For general information (traffic, weather forecast etc.) you should call 012.

What should I do if I have a health emergency?

The public healthcare system makes available to you various resources which you can use in the event of a medical emergency. You can go to your primary healthcare centre (CAP) and, outside of its normal hours, to on-call centres, which are open for longer.

In the 2013-2014 Guide for access to on-call and emergency centres, you will find a list of these centres for the whole of Catalonia.

Furthermore, if it is an emergency, you can always call the telephone number 061 CatSalut Respon, where doctors and nurses give health advice and advise you what to do in any given situation. If necessary, they will send a doctor or an ambulance to your home. Remember that, if it is not strictly necessary, you should not go directly to the emergency services of hospitals. This will avoid them being overwhelmed to the detriment of those who need them most.

In an emergency situation, you should call 112.

What information will they ask me for?

When you call 112, you will be asked for the location of the incident, your name, and your contact telephone number in case it is necessary to contact you again. Answer all of the questions and do not hang up until advised to do so.

What must I do if my call to 112 is not answered immediately?

Do not hang up. We will answer your call as soon as possible.

Is 112 a free number?

Yes. Furthermore, from public telephones, it is not necessary to introduce coins to access the service.

Can I call 112 with my mobile phone?

Yes, 112 works both from fixed landlines and mobile phones.

Do I need to have mobile coverage to call 112?

You can call 112 from your mobile phone even without the PIN and without coverage from your operator. However, there has to be coverage from another company. If you are somewhere with no coverage whatsoever, move to another location or find a landline.

What languages can I use when I call 112 Catalonia?

At 112 they will assist you in Catalan, Spanish, English, French and German.

In which countries does 112 work?

You can request urgent assistance by calling 112 in the 27 Member States of the European Union and in other European countries:
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, the Faroe Islands, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Isle of Man, Monaco, Norway, the Netherlands, Poland, Portugal, Romania, the Republic of Macedonia, the Czech Republic, the United Kingdom, Serbia, Sweden, the Vatican and Cyprus.
112 is also active in other countries such as Israel, some parts of Russia, and Turkey.

Why did the European Union introduce the 112 emergency number?

The Council of the European Union decided to introduce the 112 emergency number in order that people travelling around Europe would not need to know all of the local emergency numbers. The 112 emergency number is easy to remember and, furthermore, it is the only number to remember for the whole of Europe.

Update:  04.09.2014